Return Policy

If you are not satisfied with any purchase, return the goods within 30 days of purchase, except for computers, notebooks, tablets and selected technology items. Goods returned after 30 days will be subject to a restocking charge. A full refund or exchange will be issued for stock merchandise provided the goods are returned in the original purchase condition complete with all packaging, manuals, products UPC code and warranty cards. If the goods are not in a resalable condition a restocking fee will apply. All returns must be accompanied by the original shipping/invoice document with an explanation why the product is being returned to ensure a proper credit or exchange is given.

Technology Purchases please note:

Due to the nature of technology products, there are limitations on their return. Before buying any product, our associates would be pleased to help you ensure that it meets your needs. Also, be sure to check your purchases for compatibility with your current system before opening the package.

Please note:

  • Inkjet and laser toner cartridges must be returned in the original package and in a saleable condition or a credit note or exchange will not be issued.
  • Software is not returnable if opened due to copyright laws. Opened defective software may be exchanged for the same item only.
  • Clearance products or goods sold “as is” are not returnable.
  • Special Order products are not returnable.

Special Order Purchases:

Office supplies, computer supplies and hardware, office furniture and business machines, which are not carried in stock by MicroAge Basics, and which are ordered to a customer’s specifications are not returnable without prior authorization. If we are allowed to return the goods back to the vendor a restocking charge will apply. Please contact MicroAge Basics regarding your specific situation.

Defective Products return policy:

All defective products must be returned in the manufacturer’s original packaging and include all components and other items originally packaged with the product, including all software, manuals, cables, etc. Otherwise a restocking charge will apply.

Technology Purchases please note:

All defective computers, peripheral computer products and business machines are contingent on the manufacturer’s defective and/or replacement policies, which are subject to change without notice. Specific manufacturer’s warranty and return policies are included within the box. Within the first 30 days following purchase, most defective items will be tested by MicroAge Basics and then repaired or replaced with an identical product free of charge. After that period, the manufacturer’s warranty will apply. You can contact the vendor directly or we would be pleased to assist you in obtaining vendor warranty service.

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